Feedback and Support

You can submit feedback or contact our support team simply by shaking your phone while the Chatter app is open or by going to your profile > Settings > Feedback and Support.


  • Please read the Feedback section under Intellectual Property Rights in our Terms of Service before submitting any feedback to Chatter.
  • Please submit each bug report, improvement suggestion or feature request separately and don't submit multiple unrelated tickets together. This will help us track and prioritize each ticket.
  • We may reply to your tickets and you will get a notification when we do. You will be able to reply and chat with us directly within the Chatter app. Going forward, this will be the only way to contact our support team instead of messaging the Chatter team directly on Telegram or Chatter.
  • You can view your previous tickets by shaking your phone and tapping on the back arrow at the top left or by tapping on the Chatter logo at the top left of the home screen. If there is a reply from us to any ticket, you will see a red dot on it.

Note: We’re aware of the issue on some iPhones where high sensitivity can accidentally trigger the new ticket screen. This will be fixed in the next update. In the meantime, you can disable the shake and report feature by going to your profile > Settings > Feedback and Support.


Ticket types

  • Bug report: You can report any bugs you find on the app. When you shake your phone, bug report is the default ticket type. Tap on it to select another ticket type.
  • Improvement suggestion: You can suggest improvements we should make to existing features in the app.
  • Feature request: You can submit feature requests or ideas for new features we should add to the app.
  • Contact support: You can contact our support team if you still need help after reading the knowledge base articles.

Title

Type a short title for the bug report, improvement suggestion, feature request or the subject of why you are contacting support.


Description

Type a detailed description for the bug report, improvement suggestion, feature request or about what support you need.


Attachment

When you shake your phone, a screenshot of the screen you are on is captured automatically. You can tap on the + button next to that screenshot to attach another screenshot, record your screen for 15 seconds or pick a screenshot or screen recording from your gallery. You can tap the screenshot to draw on it to highlight anything you are referring to.

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